TELEPHONE COUNSELLING

 
Telephone counselling is available as a practical alternative for people in different locations who are unable to visit and have face to face therapy.

Each telephone session starts and finishes on time and lasts for an hour. Further sessions can be arranged  at the end of the session.

TELEPHONE COUNSELLING COSTS AND PROCESS:

HOW THE SERVICE WORKS

1. Telephone counselling charges are £50 per session available from 8 am until 6:30pm from Monday to Thursday and 8am until midday on Friday. Some limited Saturday morning appointments can be made available.

2. Payment for telephone counselling can be made online with your credit or debit card through PayPal (a secure money transfer system, that protects your financial details).

3. Please read the terms and conditions below carefully, then if you find them acceptable,  book your appointment with me by phone on 01793 539991 or by emailing me at alex@alexcoppock-bunce.com. 

4. When you have booked your appointment then please pay using  PayPal which will be confirmation of your acceptance of the terms and conditions and of your appointment having been booked. Payment will need to be processed before the start of your session time.

6. Please note, I do not offer telephone counselling for children or young people under the age of 18 years.

7.  As with face-to-face counselling, if you need to change or cancel a session, please let me know as soon as possible. If you need to change your appointment, I’ll do my best to offer you an alternative but failure to keep an appointment or sessions cancelled at less than 48 hours notice will be charged at the full rate.

FREQUENTLY ASKED QUESTIONS 

Can I use Skype?
Yes

Who pays for the call?
You will be responsible for making the call for your telephone counselling, you can use Skype if you have it- where the calls are free and which can be downloaded to your PC for free.

What if I need to break off part way thorough a counselling session?
It is your responsibility to arrange your session so that you are free to get the best from it. No refunds can be given for sessions terminated early, or started late by the client.

  Telephone Counselling Service -Terms and Conditions

It is important that you read these terms and conditions carefully before booking and paying for the telephone counselling service.

1. Booking a telephone counselling session:  Users of this  Telephone Counselling service must be over 18 years of age & a UK resident.

Please note, this service is not for people with diagnosed mental health problems who are receiving treatment from their doctor.

Your telephone session must be booked before payment is made.

2. Confidentiality: The content of your telephone counselling session will be kept confidential, the exceptions to this being:
If you, or a third party is at serious risk of harm
If I am legally required to do so
In the event of your expressed desire and written permission to do so.

3. Payment: Payment for your telephone counselling session must be made in advance and prior to the appointment via Paypal.

Payment is confirmation of your telephone counselling appointment and of acceptance of the terms and conditions.

4. Appointment changes:  If you need to change your appointment time or cancel your arranged appointment, please contact me as soon as possible on 01793 539991 as cancellation and admin fees apply.

No refund will be given when a cancellation is made less than 48hours prior to the appointment.

A £5 administration fee will be charged for cancellations made more than 48 hours prior to the appointment.

5. Making the Call:  It is your responsibility to make your call to me for your telephone counselling session on time. It is your responsibility when booking your appointment, to make a note of the number you will be required to call for your session.

Alex Coppock-Bunce Hypnotherapy & Counselling, 86 Avenue Road, Swindon SN1 4DA. Tel 01793 539991 alex@alexcoppock-bunce.com

Please click the button to buy my Telephone Counselling service via PayPal  which will also be confirmation of your acceptance of the terms and conditions and that you have booked your appointment with me.

Note: Once you have successfully completed payment, it is important that you click the orange “Return to Alexandra Coppock “ button on the confirmation pages of the PayPal site to review further instructions of how to continue.

Updated: 29/3/09